汇丰人寿误导销售被投诉 客户遭员工骚扰恐吓
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附件三(2011.11.18徐先生致信老建荣先生) Dear Mr. Lo， 老建荣先生： I received a letter from your firm still saying you need me to refund the money and I am repeating telling that if I have given the chance for your staff/your agent to ask the doctor to decide approving the case or not and I have been told the case is approved after investigation. If you tell me I am not covered before admission to hospital， I will choose not to do the surgery or go to public room/ public hospital or choose my work insurance to claim. 我收到贵公司的来信，还继续要求我退款。我也多次说过我是否给过你们员工/代理机会让医生同意这个案子。我也被告知这个案子在经过调查后已经被通过了。如果你在我入院之前告诉我保险不能报销费用，那我会选择公里医院或者用我的公司保险来报销。 Also， the attached letter has been telling my surgery and the MIT test has nothing to do with historical factors. 另外，附件的信件也证明了我的手术和MIT测试和没有受到以往病史的影响。 Should you think this case can be resolved， I would like to have a face to face meeting or phone discussion with you. 如果您觉得这个案子可以商讨解决，我很乐意和您当面交流或者电话讨论。 附件四(2011.12.29老建荣先生回复徐先生) Thank you for your email of today. 谢谢你的邮件 Allow me to be brief and not data specific， being sensitive on data privacy for communications over the internet. 出于互联网交流的数据隐私安全问题的考虑，请允许我只做简单说明，我也不会提到任何具体的数据信息。 1) Until we receive the refund， the hospital bills belong to us， not you. We do not hold any of your receipt and have nothing to return to you. 在我们收到退款前，医院账单归我们所有。我们手里没有您的任何收据，也没有任何东西可以归还给您。 2) Your successful claim or not against any insurer is not a point of our consideration in demanding the refund， and we are not liable to any issues arising between yourself and any third parties. 您针对任一保险公司的索赔成功与否和我们要求退款无关，我们也不会受到您和第三方之间任何事情的影响。 Our position has been very clearly stated in our various letters to you. I have also listened to your calls in and before last week， but unfortunately， based on the information on hand we have decided our position would not change. 我们在之前给您发的多封邮件中已经清楚说明我们的立场。我也听到您在上周及上周前打来的电话，但是基于我们手头上的资料，我们的立场不会改变。 附件五(2011.12.29徐先生致信老建荣先生) 老建荣先生： 在12月27日19：52我公司的门户网站接到关于人民币存款的投诉，被投诉人是我。投诉讯息是：“***，你的事情全HSCB都知道了，好玩吗？请一定转给东亚银行[28.30 -1.39%]的***先生！”投诉人是汇丰人寿为我安排的客服专案经理。 接到骚扰后，我会跟我们的相关法律部门和我个人的律师研究一下，这是否是一个违规与骚扰个人与银行的行为，并保留我的权利与有关方面作出进一步的投诉、申诉和起诉等可能性的行动。 我重申，这本是我个人与汇丰人寿商议与沟通的事情，但我看到汇丰人寿用这样的方式把个人的事情骚扰到我的公司，我认为是非常不道德的。 附件六(2011.12.29老建荣先生回复) Thank you for your email. 谢谢你的来信。 Rest assured we will take this case very seriously. 我们将对此事严肃处理 Terry Lo 老建荣 |
